From Vision to Impact: The SBO Story
Our Purpose
Every law firm and legal department has a strategy. Few have the time, focus, or resources to make it real. SBO Consulting was founded to close that gap — the space between ideas on paper and results in practice.
We believe strategy only matters when it’s executed with precision. That’s why we embed ourselves inside client organizations, transforming operational intent into measurable outcomes. From governance and data modernization to technology adoption and workflow design, SBO exists to turn complexity into clarity — and action into impact.
Our Story
After more than two decades leading operational change inside Am Law 100 firms and Fortune 500 legal departments, Wendy Riggs saw a consistent pattern: firms invested heavily in planning but struggled to follow through. Projects stalled, priorities shifted, and strategic initiatives lost momentum.
SBO Consulting was born from that realization — a commitment to bring experienced, execution-driven professionals to the forefront of legal operations. Since its founding, SBO has helped organizations of every size build operational resilience, strengthen governance, and modernize how legal work gets done.
Our Philosophy
At SBO, we approach every engagement with three guiding principles:
- Clarity before complexity. We start by translating goals into structured, actionable plans that everyone can follow.
- Execution without friction. We work shoulder-to-shoulder with client teams, removing barriers and accelerating results.
- Sustainability through alignment. We design systems that last — ensuring people, processes, and technology evolve together.These principles have become our hallmark, shaping how we partner, how we deliver, and how we measure success.
Our Philosophy
At SBO, we approach every engagement with three guiding principles:
- Clarity before complexity. We start by translating goals into structured, actionable plans that everyone can follow.
- Execution without friction. We work shoulder-to-shoulder with client teams, removing barriers and accelerating results.
- Sustainability through alignment. We design systems that last — ensuring people, processes, and technology evolve together.These principles have become our hallmark, shaping how we partner, how we deliver, and how we measure success.
How We Work
SBO is not a traditional consultancy. We don’t hand over recommendations and walk away. We work within your organization — collaborating with leaders across Legal, IT, Compliance, and Operations — to implement solutions that fit your culture and business objectives.
Our clients trust us because we:
- Lead with experience, not theory.
- Deliver measurable, data-backed results.
- Operate as an extension of their team, not an external vendor.
- Build frameworks that continue to deliver value long after the engagement ends.
How We Work
SBO is not a traditional consultancy. We don’t hand over recommendations and walk away. We work within your organization — collaborating with leaders across Legal, IT, Compliance, and Operations — to implement solutions that fit your culture and business objectives.
Our clients trust us because we:
- Lead with experience, not theory.
- Deliver measurable, data-backed results.
- Operate as an extension of their team, not an external vendor.
- Build frameworks that continue to deliver value long after the engagement ends.
Our Founder
Wendy Riggs
Wendy combines strategic vision with operational discipline. Her leadership philosophy is simple: execution defines success. At SBO, she leads teams that move projects forward with purpose — ensuring that every client engagement results in tangible improvement, not just good intentions.
Her experience inside some of the world’s most complex legal organizations gives her a rare perspective on how to balance governance, technology, and human behavior to achieve meaningful change.
Values in action
Outcomes
Our success is measured in the success of our clients — not by deliverables, but by transformation.
“SBO Consulting brings deep expertise across multiple facets of legal operations and has the breadth of knowledge to support different legal teams effectively.”
Nicholas Ciano, Legal Operations Specialist, Empower Pharmacy
“Wendy didn’t feel like a consultant — she felt like a member of our team.”
Lauri Walker, Former COO, Nixon Peabody LLP
