Modernizing Operations with Strategy.Implementation.Execution.
Modernizing Legal Operations with Strategy.Implementation.Execution.
Modernizing Legal Operations with Strategy.Implementation.Execution.
SBO Consulting
Strategic Business Operations for Legal Teams
Strategic Business Operations for Legal Teams
SBO Consulting
Strategic Business Operations for Legal Teams
SBO Consulting partners with legal, compliance, and law firm teams across a wide range of organizations — from high-growth, pre-IPO companies to complex, highly regulated institutions — to build the operational strength they need to thrive. With proven experience across diverse industries and global law firms, we design, implement, and sustain programs that deliver results in today’s increasingly demanding legal and regulatory environment.
We don’t just design strategies — we assess the current state through a people, process, and technology lens, streamline workflows, and embed sustainable processes. Only then do we determine whether optimizing existing systems, replacing technology, or introducing new tools will best support the organization. From contract lifecycle management and information governance to legal operations and compliance programs, SBO delivers measurable results that improve efficiency, reduce risk, and enable teams to focus on what matters most.
We don’t just design strategies — we assess the current state through a people, process, and technology lens, streamline workflows, and embed sustainable processes. Only then do we determine whether optimizing existing systems, replacing technology, or introducing new tools will best support the organization. From contract lifecycle management and information governance to legal operations and compliance programs, SBO delivers measurable results that improve efficiency, reduce risk, and enable teams to focus on what matters most.
Professional Services
Who We Serve
Who We Serve
We partner with clients across the legal and compliance ecosystem to design, implement, and operationalize solutions that drive measurable impact:
In-House Legal Teams
Build scalable, defensible operations that accelerate contracting, improve efficiency, and reduce regulatory and business risk.
In-House Legal Teams
Build scalable, defensible operations that accelerate contracting, improve efficiency, and reduce regulatory and business risk.
Law Firms
Strengthen governance, streamline information management, and enhance client service delivery while remaining litigation- and audit-ready.
Compliance Teams
Align policies, processes, and technology to satisfy regulators, clients, and internal stakeholders with confidence.
Compliance Teams
Align policies, processes, and technology to satisfy regulators, clients, and internal stakeholders with confidence.
We build your foundation by designing scalable, defensible operations that deliver measurable impact.
Operations
SBO drives efficiency, accountability, and alignment across teams through:
Turn governance into a competitive advantage.
Information Governance
We design and deliver defensible programs that not only protect data but also prepare firms for the future:
Make discovery predictable, defensible, and efficient.
eDiscovery
We bring clarity and control across the full EDRM:
Principal
Wendy Riggs
Wendy founded SBO on a core belief: advice alone doesn’t create change. With decades of experience inside Am Law 100 firms and Fortune 500 legal departments, she transforms stalled initiatives into measurable success. Wendy combines strategic vision with hands-on execution — leading with insight, delivering with action, and ensuring clients achieve lasting impact.
Outcomes
Outcomes
Proven results for clients:
“Of all the consultants I’ve worked with, SBO Consulting was one of the easiest and most diligent. Wendy didn’t feel like a consultant—she felt like a member of our team. She pushed projects forward without creating more work for me, and everyone at the firm loved working with her.”
Lauri Walker, Former COO, Nixon Peabody LLP“Wendy and SBO are great at helping navigate to smart pragmatic solutions tailored for your team in an ever more complicated business environment.”
Ben Lee, General Counsel at Reddit “Wendy would be an extraordinary asset to any operations team. I was lucky enough to work with Wendy for two years at Airbnb, where she demonstrated both exceptional creative problem-solving skills and the ability to drive change and move projects forward—a rare and valuable combination! Most importantly she is a hardworking, dedicated, and generous colleague.”
Megan Cesare-Eastman, Lead Counsel Product, Airbnb“At every stage, SBO did more than advise—they executed. They moved the project forward without requiring constant handholding, and without adding to the leadership team’s already full plates.”
Lauri Walker, Former COO, Nixon Peabody LLP“Wendy delivers results. I was fortunate enough to have Wendy on our team at Airbnb legal, and she was instrumental in getting our data and legal operations function off the ground and humming. She integrated herself seamlessly into Airbnb’s fast-paced culture and collaborated so effectively with others in the department and across functions. She always came to me with solutions, not problems, and I would hire her again without any hesitation.”
Rob Chesnut, Fmr General Counsel & Chief Ethics Officer, Airbnb“I had the pleasure of working with Wendy on many projects over the years. Wendy is a strategic thinker—she always has a clear understanding of overall project goals and the steps necessary to achieve these. She is an excellent communicator and brings a very positive approach to solving problems. I enjoyed working with Wendy and would strongly recommend her.”
R Priya Keshav, Founder and CEO of Meru Data LLC“Their expertise and hands-on support were critical to a smooth and successful LawVu implementation. We truly appreciated their responsiveness and tailored approach throughout the process.”
Gayle Jacob, Legal Operations Coordinator, Spring Education Group
